Warranty

At Helimate, we stand behind the quality of our products and your satisfaction is our top priority. That’s why we proudly offer a lifetime warranty on all purchases.

Lifetime Warranty Coverage

Our lifetime warranty covers:

• Manufacturing defects
• Faulty materials
• Workmanship issues

If your item develops a fault due to any of the above, we will repair or replace it—free of charge.

What’s Not Covered

The warranty does not cover:

• Damage caused by misuse, accidents, or unauthorised modifications
• Normal wear and tear
• Damage resulting from improper care or storage

How to Make a Warranty Claim

To lodge a warranty claim, please contact our support team with:

• Your order number
• A description of the issue
• Clear photos or video of the fault

We’ll review your claim promptly and guide you through the next steps.

Your Rights Under Australian Consumer Law

Our warranty is in addition to your rights under Australian Consumer Law, which guarantees that products must be of acceptable quality, fit for purpose, and match the description provided. You may be entitled to a refund, replacement, or repair even outside of our warranty terms if required by law.

If you have any questions about our warranty or product care, please feel free to contact us.