Shipping

Shipping Information

At Helimate, we aim to provide fast and reliable delivery for all orders across Australia and internationally. Below is a breakdown of our shipping services and important information regarding delivery and exclusions.

Domestic Shipping (Australia)

We offer Australia Post Parcel Express + Signature for all domestic orders to ensure timely and secure delivery.

• Shipping Cost: AU $9.00
• Delivery Timeframe: Estimated 2–4 business days
• Signature on Delivery: Included
• Express Service: Yes – delivery typically within 3 business days

Tracking details will be provided once your order is dispatched so you can monitor the delivery progress.

International Shipping

We also ship worldwide using reliable international carriers. All international orders are sent with tracking included, though delivery times may vary depending on your country’s customs processing and local postal services.

Please note:

• Import duties, taxes, and customs clearance fees may apply in your country.
• These charges are the responsibility of the buyer and are not included in the item price or shipping cost.
• Customs delays may impact delivery times, and Helimate is not responsible for any such delays.

We recommend contacting your local customs office for detailed information regarding applicable duties or restrictions.

Countries We Do Not Ship To

At this time, we do not ship to the following countries:

Afghanistan, Anguilla, Belarus, Bolivia, Botswana, Central African Republic, Chad, Comoros, Democratic People's Republic of Korea (North Korea), Djibouti, Ecuador, Guinea-Bissau, Guyana, Haiti, Iraq, Israel, Jordan, Lebanon, Libya, Madagascar, Moldova, Mongolia, Réunion, Russian Federation, Rwanda, Sierra Leone, Somalia, Suriname, Svalbard and Jan Mayen, Syria, Trinidad and Tobago, Tunisia, Venezuela, Wallis and Futuna, Yemen.

If you have any questions about shipping or need help with your order, feel free to contact us.