Terms and conditions

Welcome to Helimate. By accessing and using our website (www.helimate.com.au), you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.


1. General

These Terms and Conditions apply to all users of the Helimate website. By accessing this site or purchasing from us, you agree to comply with all applicable laws and the terms outlined here.

We reserve the right to update or change these Terms at any time. Continued use of the site after any changes indicates your acceptance of the revised Terms.


2. Products & Orders

  • All product listings, descriptions, and prices are subject to change without notice.
  • We reserve the right to limit quantities or cancel orders at our discretion.
  • Orders are subject to availability. If a product becomes unavailable after purchase, you will be notified and offered a refund or alternative option.


3. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD) and include GST (where applicable).
  • Payments are processed securely via trusted third-party providers. We do not store credit card information.


4. Shipping & Delivery

  • We offer both domestic and international shipping. Delivery times are estimates and may vary.
  • For full details, please refer to our Shipping Policy.
  • Helimate is not liable for delays caused by postal services or customs processing.


5. Returns & Refunds

  • We accept returns within 30 days if the item is in original condition and packaging.
  • Refunds will be processed in accordance with our Returns & Refunds Policy.
  • Buyers are responsible for return postage unless the product is faulty or not as described.


6. Warranty

All Helimate products come with a lifetime warranty against manufacturing defects. Please refer to our Warranty Information page for more details.


7. Intellectual Property

All content on this website—including logos, images, product descriptions, and design elements—is the property of Helimate and protected under copyright and trademark laws. You may not use, copy, or reproduce any part without prior written permission.


8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect and handle your personal information.


9. Limitation of Liability

Helimate is not liable for any loss, damage, or injury resulting from the use or misuse of our products. To the extent permitted by law, our liability is limited to the amount paid for the item purchased.


10. Warranty

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the jurisdiction of the courts of Victoria.


Contact Us

If you have any questions about these Terms and Conditions, please feel free to contact us at:
Email: info@helimate.com.au