Privacy policy

At Helimate, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).


What Information We Collect

We may collect personal information including, but not limited to:

  • Full name
  • Email address
  • Contact number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment gateways)
  • Order history and preferences
  • IP address and browsing behaviour on our website


How We Use Your Information

Your information is used to:

  • Process and fulfil your orders
  • Communicate with you about your purchase
  • Respond to your enquiries or support requests
  • Send updates, promotions, or marketing emails (only if you opt-in)
  • Improve our website, services, and customer experience

We do not sell or rent your personal information to third parties.


Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. All payment transactions are encrypted and processed through secure, PCI-compliant providers.


Third-Party Services

We may use third-party tools (e.g. payment gateways, shipping providers, analytics services) that have access to limited personal data necessary for their function. These services are bound by their own privacy policies, and we only work with reputable providers.


Access & Correction

You have the right to access, update or request the deletion of your personal information. To do so, please contact us via email or our contact form.


Cookies

Our website may use cookies to enhance user experience, track preferences, and gather data for analytical purposes. You can adjust your browser settings to disable cookies at any time.


Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: info@helimate.com.au
Business Name: Helimate