Returns and Refund Policy

At Helimate, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we gladly accept returns within 30 days under the terms outlined below.

Return Eligibility

• Return Period: Returns are accepted within 30 days of receiving your item.
• Condition: Items must be returned in their original packaging and in the same condition as when they were received.
• Items that are damaged, used, or not returned in original condition may be ineligible for a full refund.

Please ensure that all packaging, tags, and labels remain intact when returning any product.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed via the original method of payment.

Please note:

• Shipping fees are non-refundable unless the return is due to a fault or error on our part.
• Refunds may take a few business days to appear in your account depending on your payment provider.

Your Rights Under Australian Consumer Law

Under Australian Consumer Law, customers are entitled to a refund or replacement if the product is:

• Faulty or damaged,
• Not fit for purpose, or
• Does not match the description provided.

These rights apply regardless of our change-of-mind return policy. For more information, you can visit the Australian Consumer Law website.

How to Return an Item

To initiate a return, please contact our customer service team with your order number and reason for return. We’ll guide you through the process and provide return instructions.

If you have any questions about returns, exchanges or refunds, don’t hesitate to contact us.